Terms and Conditions | Hound & Bone Fine Art Printers

Terms & Conditions (as of January 2017)

Payments

Payments are to be made in full prior to printing. We accept credit/debit cards or direct deposit (please be aware that we will not commence file preparation/printing until your payment has cleared). We also have eftpos facilities available on site. Our bank details will appear at check-out when the direct deposit option is selected.
We use Stripe as our payment gateway; we do not accept Paypal payments. If you would like to arrange an alternative method of payment just send us an email prior to going through the checkout.

Postage

Orders are packed carefully and securely and will be posted using Australia Post Express.
You are welcome to collect your order from our studio. Upon completion of your order, we’ll get in touch to arrange a time for pick-up.

Packing

Sheet prints are packed individually in archival plastic sleeves. Additional individual sleeves are available at a small additional cost.
Roll prints will be individually cut to the canvas size dictated by your file and its corresponding order. Your prints will be stored and delivered rolled carefully in an archival poly film. Roll prints are shipped in strong mailing tubes or delivered flat depending on your preference.

In-store collection: If you are picking up prints in person, you will need to bring along something to pack your prints in. Alternatively, packing materials (rigid envelopes and tubes) are available to purchase from us.

Services

Handmade fine art materials are subject to manufacturer imperfections from time to time and can cause varying results beyond our control, that’s why our prints are created using stringent colour management practices and custom ICC profiles specific to our papers. If you have any questions or would like to arrange a consultation prior to placing your order, we’d love to meet with you – just drop us a line to book.

Refunds

Refunds are handled on a case by case basis. We endeavour to make all our prints to the highest possible standard and will work with you to resolve any problems should they arise.

Privacy policy

You can read our privacy policy here.