Frequently asked questions

 

FAQ • Hound & Bone Fine Art Printers

What resolution should my files be?

For best results, files should have a resolution of 300ppi or higher at their final print size. Please leave your files in their native resolution and don’t upscale/resample them. This doesn’t increase the sharpness of an image, just creates more pixels. If we’re concerned about the resolution of your image, we’ll always contact you prior to printing. If you have questions regarding how large you can print an image let us know – we can either advise you via email or arrange a consultation to discuss your options.

What if my files aren’t print ready?

No worries! We can take care of this for you. A print preparation fee of $2.50 per image will apply (or $80 per hour for large volume orders – billed in 15 minute/$20 increments). This fee will also apply if the files we receive require sizing or layout adjustments before going to print. If your files are already print ready when we receive them, the fee is waived.

How do I send you my files?

Print files can be sent to our WeTransfer or Dropbox –or any other file hosting service that you like best (just be sure to send us the link!) You can also use our online order form. If you’d like to drop your files in on a USB that’s another option, but be sure to book an appointment so that we can have a chat with you when you come by. You can do that here.
Please don’t send files embedded in emails or as email attachments – if so, we’ll ask you to resubmit them using one of the above methods.

How long will my order take to print?

Print orders are typically completed within 2-3 business days. Scanning and art reproduction orders can take 3 -7 business days depending on the volume and complexity involved.  Once we receive and review your order we’ll give you a confirmed turn around time and keep you updated as your job progresses.

If you have an urgent job or need something rushed last minute, we’ll always do our absolute best to help you out. Be sure to let us know and we’ll do our best to make it happen! If we are particularly busy, a rush surcharge may apply – if this is the case we will let you know before you place your order.

Do you offer test prints?

Yes, we do! Test prints are offered as discounted A4 prints. We advise test printing if you are considering placing an order for a very large print, or a large volume of prints. We also recommend test printing if you’re concerned about how a particular image’s colour or resolution will translate to print.

How are my prints packed for postage?

Sheet prints

A5 to A3 sized sheet prints are sleeved in archival polypropylene sleeves and mailed inside a custom-sized mailer box.

Roll prints

Roll prints are delivered rolled carefully in an archival poly film and shipped in strong mailing tubes. We don’t use tissue as it can create friction with the printed area.

A2+ prints will be delivered either rolled or flat, depending on your preference.

Service

All orders are sent out via Australia Post eParcel and all will require a signature on delivery. Express Post is also available.

For urgent orders that are to be delivered within the Melbourne metropolitan area, we prefer to use Momentum Messenger and we can provide you with a delivery estimate upon request.

Do you offer student and concession discounts?

Art services must be accessible to all artists. Get in touch if you’re a student or have a current healthcare or seniors card and we’ll apply a standing discount to your customer account.

Do you offer trade prices?

Fine art printing is quite a labor intensive process in terms of file output adjustments, paper handling, trimming and packing. Due to our focus on quality control, we can’t (and in some cases, won’t for quality reasons), automate our processes, which is why we can’t offer trade discounts like more commercial print companies can. Furthermore, we won’t compromise in relation to the materials we choose to work with. Being a small operation our practice is very hands-on, something that is reflected in the quality we are able to provide.

Do you print business cards, invitations, cards, zines, etc?

The short answer is no. Fine art printing/ Giclée printing isn’t well suited to any application that will see a lot of handling as the paper marks very easily, so for this reason we don’t offer these services. However, we can always direct you to other local business who specialise in these things. And if you’re after riso printing, our studio mate Helio Press can help you out!

Can you frame my prints, or organise to have my prints framed?

We are a small operation and unfortunately don’t have the resources to coordinate all aspects of a printing/fulfilment/framing/service – and we aren’t trained in this area, so we leave it up to the experts.  We can refer you to some great framing services across varying price points, however, so do ask us for our recommendations!