Hound & Bone | File set up and printing FAQ

File set-up guide

We can prepare your files for print for a small fee ($2.50 per image, or $60 per hour for 10+ images), but if you’re keen to save a little money, we have provided some tools & tips to help you to do it yourself.

A-series sized prints:

If you’re familiar with Photoshop, you can use our PSD templates to set your files up within our printable area. There are two options: our maximum printable area, or an even 15mm border on every side.

File checklist:

– Images to be sized to final print size, including border

– Either TIF, JPEG or PSD/Photoshop document format

– Either 8 bit or 16 bit

– In RGB colour space

– With a resolution of 300ppi or higher at final print size


A note on borders:

Our large format printing process was not intended for producing full bleed images on pre-cut sheets (A5-A2) so your files will need to have 15mm border included in the canvas size. We can produce full bleed prints and prints with a smaller border, but keep in mind this will change the size of the media we print on and therefore your print cost.


Frequently asked questions

If you can’t find the answer you’re after here, do contact us! We’re happy to answer any questions you might have.

What resolution should my files be?

For best results, files should have a resolution of 300ppi or higher at the final print size (without any upscaling – this doesn’t increase the sharpness of an image, just creates more pixels). If we have concerns about the resolution of your image, we’ll contact you prior to printing. If you have questions regarding how large you can print an image please get in touch – we can either advise you via email or arrange a consultation to discuss your options.

How do I send you my files?

We accept files via Dropbox Request. It’s super simple, secure, and you don’t need a Dropbox account to send files to us.  We’ll also accept direct link (you send us a link to where-ever your files are hosted). Too easy! If you prefer to send us your files using different method, that’s fine too – just let us know where we can find them.

How long will my order take to print?

Orders are typically completed within two to three business days.  Large orders may take longer, but we will give you an estimated turn around time as soon as we’ve evaluated your order and keep you updated as your job progresses.

If you have an urgent job or need something rushed last minute, we can almost always accommodate this – just let us know and we’ll do our best to make it happen.

Do you offer test prints?

Yes, we do! Test prints are offered as an A4 print and are advised if you are considering placing an order for a very large print, or a large volume of prints. We also recommend getting a test print prior to placing your order if you are concerned about how a particular image’s colour or resolution will translate to print. If you’d like to organise a test print, let us know!

Do you offer student and concession discounts?

Art services must be accessible to all artists. Get in touch if you’re a student or have a current healthcare or seniors card and we’ll apply a standing discount to your customer account.

How are prints packed for postage?

A5 to A3 sized sheet prints are packed in archival polypropylene sleeves and mailed with a supportive backing board/s inside a custom-sized mailer box. If you need envelopes, sleeves or backing boards, we also sell these in A-series sizes.

Roll prints are delivered rolled carefully in an archival poly film and shipped in strong mailing tubes (we do not use tissue as it can create friction with the printed area).

A2+ prints will be delivered either rolled or flat, depending on your preference. All orders are sent out via Australia Post eParcel and all will require a signature on delivery. Express Post is available also – please let us know if you’d prefer this service .

For urgent orders that are to be delivered within the Melbourne metropolitan area, we prefer to use Momentum Messenger and we can provide you with a delivery estimate upon request.

What if my files aren’t print ready?

A nominal fee of $2.50 per image (or $40 per hour for 10+ prints) will be added to your final invoice should you prefer that we take care of file preparation, or if the files we receive require adjustments before going to print. This fee is only payable once, as we keep the print-ready file in our archives to make reordering simple. If your files are already print ready when we receive them, this fee is waived.