File set-up guide & FAQ | Hound & Bone Fine Art Printers

File set-up guide

We can prepare your files for print for a small fee ($2.50 per image, or $40 per hour for 10+ images), but if you’re keen to save a little money, here’s a quick check-list that will help you to do it yourself. As an added bonus, if your files are print-ready when we receive them you’re likely to receive your final prints quicker.


File checklist:

• Images to be sized to final print size, including a minimum 15mm margin
• Flattened layers
• Either TIF, JPEG or PSD/Photoshop document format
• Either 8 bit or 16 bit
• In RGB colour space

Our large format printing process was not intended for producing full bleed images, therefore we prefer all files to have 15 mm margin factored into the canvas size. If you require a different border, just let us know – we have ways and means! Do keep in mind this may change the size of the media we print on and therefore your order cost.

Files will be printed at the resolution you provide. For best results, all files should be supplied with a resolution of 300ppi or higher at the final size you intend your prints (without any upscaling). If we have any concerns with the resolution of your image, we’ll contact you prior to printing. If you have questions regarding how large you can print an image please get in touch – we can either advise you via email or arrange a consultation to discuss your options.


Frequently asked questions

If you can’t find the answer you’re after here, do contact us!
We’re happy to answer as many questions as you might have.

What if my files aren’t print ready?

A nominal fee of $2.50 per image (or $40 per hour for 10+ prints) will be added to your final invoice should you prefer that we take care of file preparation, or if the files we receive require adjustments before going to print. This fee is only payable once, as we keep the print-ready file in our archives to make reordering simple. If your files are already print ready when we receive them, this fee is waived.

How do I send you my files?

We accept files via Dropbox Request. It’s super simple, secure, and you don’t need a Dropbox account to send files to us.  We’ll also accept direct link (you send us a link to where-ever your files are hosted). Too easy! If you prefer to send us your files using different method, that’s fine too – just let us know where we can find them.

How long will my order take to print?

Orders are typically completed within two to three business days.  Large orders may take longer, but we will give you an estimated turn around time as soon as we’ve evaluated your order and keep you updated as your job progresses.

If you have an urgent job or need something rushed last minute, we can almost always accommodate this – just let us know and we’ll do our best to make it happen.

Do you offer student and concession discounts?

Art services must be accessible to all artists. Get in touch if you’re a student or have a current healthcare or seniors card and we’ll apply a standing discount to your customer account.

How are prints packed for postage?

A5 to A3 sized sheet prints are packed in archival polypropylene sleeves and mailed with a supportive backing board/s inside a custom-sized mailer box. If you require print envelopes, sleeves or backing boards,  we also sell these individually or in multiples of ten.

Roll prints are delivered rolled carefully in an archival poly film and shipped in strong mailing tubes (we do not use tissue as it can create friction with the printed area).

A2+ prints will be delivered either rolled or flat, depending on your preference. All orders are sent out via Australia Post Express. Parcel Post is available also, but we cannot be liable for lost or delayed orders.

For urgent orders that are to be delivered within the Melbourne metropolitan area, we prefer to use Momentum Messenger and we can provide you with a delivery estimate upon request.

Do you offer test prints?

Yes, we do! Test prints are offered as an A4 print and are advised if you are considering placing an order for a very large print, or a large volume of prints. We also recommend getting a test print prior to placing your order if you are concerned about how a particular image’s colour or resolution will translate to print. If you’d like to organise a test print, let us know!