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We’ve compiled a list of (very!) frequently asked questions.
It covers everything from the best way to make prints of your artworks and caring for them, to pricing, postage and copyright concerns.

 

Read on! There’s lots to learn. If your question isn’t answered, please feel free to get in touch.

Introductory Questions

What is a giclée print?

‘Giclée’ is a term that’s becoming outdated – the process and product is better summarised by ‘fine art printing’ or ‘archival pigment printing’. Regardless, it all refers to the practice of creating museum-grade prints through digital printing with aqueous inks onto archival media. Fine art printing uses specific equipment and inks that offer a much wider colour gamut than commercial printing methods, making it the ideal print process for art reproductions. When we say ‘archival’, we mean prints created with these materials will outlive us all, if cared for correctly!

What's the best way to make prints of my artwork?

Our best piece of advice is to have the art reproduction and printing taken care of by the same service. This is ideal for consistency and fidelity to the original piece. Colour balancing is key, so it’s critical this is done with the artwork in hand, on colour-calibrated monitors. That way, the person running proofs can also compare them to the artwork and identify any colour discrepancies. Our scanner is specifically designed for scanning artworks and paper-based artefacts (as opposed to document scanners), which means you’ll have extremely high quality files, even enabling you to print much larger sizes than the original artwork.

Why do you work by appointment?

In one-on-one consultations, we take the time to learn about you and your work, and likewise you can learn about how we can best support your practice. It makes for a very productive, reliable process and the outcome is a true extension of your artwork. Because we’re a small, busy studio, scheduling is also critical to our workflow.

To ensure we produce work that meets all our clients’ expectations and deadlines, please contact us ahead of time to book an appointment. If you arrive without notice, we won’t have much time to chat, as that’ll delay our print schedule. So, we’ll have to ask you to make an appointment to come back another time, which is never fun, no matter how nicely we put it!

Even if you’re just picking something up or dropping by to say hello, we still ask that you please call ahead. That way we can be ready for you.

What is your turnaround time?

Typically, it’s between 1 and 5 business days, and large jobs can take up to three weeks. It really depends on the complexity and volume of your job, and the other jobs in the queue at the time. It’s best to get in touch for an estimate. We’ll do our very best to accommodate your desired timing.

What if I need my order urgently?

As above, we’ll do our very best. We understand that last-minute opportunities do arise, so if it’s urgent, you can accept our rush job fee of a 20% surcharge. A rush job doesn’t mean we bump someone else’s, we’ll work overtime to make yours happen. We’re a small studio, so we love as much notice as possible – thank you.

Printing

How large can you print?

We can print up to 44” wide and have no issues printing up to a few metres long. But the length that we can safely print depends on the artwork. The longer the artwork, the more risk of it skewing. We also need to be mindful of full bleed, negative space, the width of the roll etc. If you have a very long/large piece, talk to us and we’ll do our best to make it happen.

How do I set my files up for print?

Print ready files should be sized to their final print size (including preferred borders), 300ppi, in RGB and saved as either a TIFF, JPEG or PSD. Get the full detail in our file setup guide

Do you print business cards, invitations, cards, zines, etc?

No. Fine art printing doesn’t suit applications that will see a lot of handling, as the paper marks very easily, and it’s also not a cost-effective way to produce those kinds of items. However, we can put you in touch with other local business who specialise in these outputs.

Can I print in true black and white?

We can print true black and white, thanks to our printer’s multiple black inks. This produces optimal results compared to other types of printing that mixes greys with colours. That process creates a washy colour cast in what should be pure black and white.

If you want to print in true black and white, please ensure there are no colour values in your artwork. If your file has any colour values at all, it will be printed in colour.

Who prints my work?

We are an intentionally small studio, so the person you consult with when you place your order will be the one to see your project through to completion. You’ll have one point of contact, and they’ll have a great understanding of what you want to achieve.

What printer do you use?

Our workhorses are Epson large format printers: a 44” 9900 and a 24” 7070 managed by Serendipity Megarip, a high-level colour management system that ensures consistency and colour fidelity. Both printers take Epson Ultrachrome K3 inks: pigment inks capable of producing the widest tonal range in digital printing. They can produce super-sharp details and rich, vibrant colour. Woop!

Do you archive files if I want to order a reprint?

Yes, indeed! We automatically back up all print orders, unless you ask us not to. File setup is already done, so you won’t pay that again, just the print cost.

Can you print with white ink or metallics?

No. Our printer takes eleven inks: cyan, light cyan, magenta, light magenta, yellow, orange, green, matte black, light black, light light black and photo black. Any white values in your artwork will be paper white – not white ink.

True metallics cannot be printed by our process. Our printer will do a good job at matching a metallic colour, but it will not have the same luminescence as a true metallic. If you want a true metallic finish, we recommend hand-finishing your fine art prints with a metallic paint or ink.

Paper

What papers do you print on?

Only the best fine art papers from Hahnemühle, Canson and Awagami. All three are renowned for their highest quality museum-grade, acid-free, specially coated, fully archival papers. Read more in our Paper Guide. We’re very happy to send you a sample pack.

Can I print on Dodgy Paper?

Unfortunately, no. Although Dodgy Paper is made up of fine art paper, the original special coating required to receive our printer’s ink has been broken down in the recycling process. The paper’s consistency has also changed and it would damage our printer, if we were to try.

Can I supply my own paper?

Not generally. If you happen to have some of the paper that we use, then yes, and we’re happy to pass on a cost saving. The reason why not is that our processes, materials and equipment are very carefully controlled, in order to produce the best outcome. This includes papers specifically profiled for our printer. Because we can’t profile BYO papers, we can’t be sure we’re producing to our usual high standard.

Can you print on fabric?

No. While there are a few fabrics coated for inkjet use, the fibres could damage our printer. But we can refer you to some excellent local businesses who can help.

Scanning & artwork reproduction

I live interstate, can I send you my artwork for scanning?

Yes, certainly! We work with a lot of interstate clients. You just need to package it up securely and post it to us. We’ll let you know when the artwork has arrived and what to expect. When the scans are done, we’ll post your work back to you. We’ll take every precaution to package your artwork safely, but we are not responsible for any damage sustained in transit.

Can I get a scan on the spot?

No, you’ll have to join the queue. But, let us know if your job is particularly urgent and we’ll do what we can to expedite it. Little good comes from rushing a full-service art reproduction job, though. It’s a painstaking job (that we love) and it needs time.

Do I get a test print to approve the colours?

Yes. You’ll receive a complimentary test print with every full-service art reproduction to ensure you’re happy with the results. If you’d like a test print with your raw scan, we can certainly arrange that. Test prints are $7.50 each.

Pricing

How are payments handled?

You’ll receive an invoice when your order is confirmed. Orders totalling over $300.00 require a 50% commencement deposit. Orders less than $300.00 can be paid on collection. We take payment by direct deposit, PayID or EFTPOS.

All work must be paid for before it leaves the studio, unless otherwise agreed. All prices include GST.

Do you offer student and concession discounts?

We believe art services must be accessible to all artists. We offer a 10% discount to students, health care card holders and seniors card holders. This discount excludes test prints (which are already discounted), postage prices and print packaging products.

I have upcoming exhibition - do you offer exhibition discounts?

Kind of! We do what we do because we love supporting artists. We like to help make exhibitions cost-effective where possible. Depending on your project, it might be through a payment plan or sponsorship. For the latter, we’ll provide a discount in exchange for a branding opportunity and social media coverage.

Full sponsorships, in which Hound & Bone will donate printing costs, are offered to non-profit and other charitable organisations. If your exhibition is donating proceeds to a charity, let us know the full details and we’ll see what we can do. Sponsorships are necessarily limited per annum, so get in touch as soon as possible.

Do you offer trade prices?

Yes and no. Because we primarily work with artists and galleries, our prices are already our best possible prices for industry. (Non-trade clients are still absolutely welcome!). Fine art printing to the highest standard is a labour-intensive process, and with our focus on quality control, we don’t outsource and we can’t see a benefit to the end product by automating our processes.

In other words, we can’t offer further discounts in the way that larger commercial printers might be able to. We also won’t compromise on the materials that we choose to work with. Being a small operation, our studio is very hands-on, and this is reflected in the quality we are able to provide.

Can I set up an account with you?

Possibly. We offer accounts to long-standing clients who order a high volume and/or large value of prints on a monthly basis. If you’d like to start an account with us, let us know. We’ll monitor your orders and then chat about what options are available to you.

Postage & Print Handling

How are my prints packed for postage?

Prints smaller than A2 are sleeved in archival polypropylene sleeves and mailed inside a custom-sized mailer box. Larger prints are rolled carefully in an archival poly film and shipped in strong mailing tubes.

Can you frame my prints, or arrange to have my prints framed?

No, sorry. We’re not in the business of framing, but we do know a number of talented folk who are! Do feel free to ask us for a recommendation for a framer to suit your prints and price point.

How should I handle my fine art prints?

With love and care! That’s how we make them, on the best materials available. They’re precious, but with the correct care they can last a lifetime. All orders (except those dropshipped) will be accompanied by care instructions.

Key tips:

  • Frame your prints ASAP!
  • Keep prints in the protective archival sleeve or sheet until framed.
  • Keep handling to an absolute minimum.
  • When you have to handle prints, only touch the edges.
  • Never touch the printed area.
  • Use two hands to support your print so that it doesn’t bend. A crease in the print will be permanent.
  • Don’t use your hands to wipe off any dust. This can scratch the printed area.
  • Never blow on the print to remove dust. Even the tiniest amount of moisture can affect the paper.
  • If necessary you (or your framer) can use compressed air for dust removal.
  • Never place the print print-side-down on any surface. This will cause permanent scuffing.
  • Keep your print away from bright light and humidity.

How do I flatten my print that arrived rolled?

If you plan to frame it, hand it over to your framer in the original package, hard as it is to resist the urge to unwrap it. Due to surface volume and the weight of the stock, rolled prints will flatten soon enough, if left to rest on a flat surface (print-side-up, always).

Key tips:

  • Prepare a flat, clean, dry surface.
  • Ideally use cotton gloves. Next best is food-grade latex. If going nude, make sure hands are very clean and dry.
  • Use two hands to unroll the print and place it print-side-up on the flat surface. Leave the archival sheeting on and reposition if necessary.
  • Ensuring the archival sheeting is protecting the printed surface, place a few smooth, flat, heavy objects on the very ends of the print. Leave for a few hours.
  • Remove objects and if print is still not flat, replace and leave for another couple of hours.
  • Do not roll the print in the opposite direction. This will damage the paper and the pigment

Colour management

What if my monitor isn't colour calibrated?

Not to worry – it’s pretty common. You can make an appointment to view your images on our monitors, which are fully colour-managed to achieve a near perfect screen-to-print match. That way, you can get an accurate read on what your files will look like in print. If you can’t make it to the studio, you can take advantage of our test print service.

Can you provide ICC profiles so I can softproof at home?

Yes. We have custom ICC profiles made for each of our papers, and we are happy to share these with you on request.

Your IP

How do I know you won't reproduce my work without my consent?

We have never, and would never. The absolute respect that we have for you and your fellow artists, as well as the law, means that beyond this assurance, we also commit to continuing to educate and caution others on this unethical and illegal practice.

Do my files need to be stored in your archives?

No. You can opt out of this service. We simply offer it as a matter of convenience. If you’ve engaged us to set up your files previously, but you asked us not to archive and then wish to re-print, the same process and fee will apply.

Will images of my work be shared on your website/social media?

Never without your blessing. We’ll always seek express permission (in other words, there’s no fine print somewhere that states we have permission unless you say otherwise) to use or share any image that features your artwork.

Can I print someone else's artwork?

No, unless you have been given permission by the copyright owner. If you’ve commissioned the artwork, then that’ll ordinarily be you, so that’s okay. In any case, we reserve the right to sight the agreement between you and the artist prior to printing. If we have any concerns about the origins of an image, we’ll do background research.

Studio production hours:
By appointment Tuesday to Saturday
(Closed Sunday & Monday)