Terms & Conditions: Hound & Bone Studio
C.C. Bone & P.B. Daniells trading as Hound & Bone
ABN 56 151 180 096
Acknowledgement of Traditional Owners
Hound & Bone Studio operates on the unceded land of the Wurundjeri people of the Kulin Nations. We pay our respects to their Elders past, present and future.
This always was, and always will be, Aboriginal Land.
All photography featured on our site and in our price lists is beautifully captured by Tatanja Ross of On Jackson Street.
In accordance with Australian copyright law, a person who owns copyright of a work/artwork has the exclusive rights to produce copies of that work. The copyright owner may also allow others to make copies of their work. To legally produce copies of another person’s artwork, you must have the express permission of the creator/copyright holder. It is your responsibility to ensure you have this permission. Hound & Bone will not be held liable for any breach of copyright that you may commit in copying any material that may be owned by another person.
We reserve the right to ask that we see written permission from the copyright holder/artwork creator should we have any doubts about the ownership of the artworks we are asked to produce prints of. If you copy a work that is protected by copyright and do not have permission to make copies, you may be sued by the copyright holder – even if you are only copying a small part of the entire work.
Order turnaround times
Fine art printing ranges between 1 and 10 business days, depending on the number of prints. We can give you a better estimate when we know the particulars of your order. Raw scans and art reproductions range between 3 and 10 business days, depending on the size and volume of work you need digitised. Please note that if you have a large body of work requiring scanning, it may take up to 3-6 weeks. Again, we’ll have a better idea of turnaround time when we have some details from you.
Please note that from time to time, unexpected situations may arise that delay our print/scan schedule. If we encounter technological failures or other unforeseen complications, we cannot guarantee to always meet deadlines. While we do our best to plan for such scenarios, we suggest allowing plenty of time for your order to be completed.
All orders are sent via Australia Post eParcel and require a signature on delivery. We use Momentum Messenger for same-day Melbourne metro deliveries (on request). Extra large parcels will be sent via courier – options and pricing will be discussed with you when you place your order.
Alternatively, orders can be picked up from our studio. When your order is ready, we’ll get in touch to arrange a time for pick-up.
If you choose to collect your prints from our studio, we will send you a link to our collections calendar. Collection times must be arranged with us – please do not turn up unannounced.
If you are picking up prints in person, please bring along something to pack your prints in. Alternatively, packing materials (mailer boxes and tubes) are available to purchase from us.
Packing of orders
Sheet prints are packed individually in archival plastic sleeves. Roll prints will be cut to the size specified by you when ordering, and will be delivered rolled in archival poly film. Prints smaller than A2 are sleeved in archival polypropylene sleeves and mailed inside a custom-sized mailer box. Larger prints are rolled carefully in an archival poly film and shipped in strong mailing tubes.
Handmade fine art materials can be subject to manufacturer imperfections, however, we implement stringent colour management practices and custom ICC profiles to minimise the effects of these imperfections. If you have any questions or would like a consultation prior to placing your order, please book in. We’re very happy to run through all your options.
Handling of original artworks
While all possible care is taken when handling and storing original artworks, we cannot take responsibility for incidental damage or accidental damage. While it is very unlikely that any damage will occur, and all possible measures are taken to protect artworks, we cannot guarantee that artworks involving very delicate, transferable or unaffixed/unsecured media will always return to you in their original state. By leaving artworks in our care, you are agreeing to these terms and conditions.
Payments and refunds
Payments are to be made in full prior to the collection of your order. We will ask for a 50% deposit for orders of over $300.00 in value. Payment can be made to our PayID or by direct deposit, and we also have EFTPOS facilities available on site.
If your payment is more than 14 days late, a late payment/dishonour fee will apply for every week your invoice remains overdue (to the sum of 10% of your total invoice, per week).
Refunds are handled on a case-by-case basis. We endeavour to make all our prints to the highest possible standard and will work with you to resolve any problems, should they arise.
It is Hound & Bone’s policy to respect your privacy regarding any information we may collect from you across our website, https://www.houndandbone.com.au, and other sites we own/operate
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent.
This policy sets out how we collect and treat your personal information. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR). “Personal information” is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
What personal information is collected
Hound & Bone will, from time to time, receive and store personal information you submit to our website, provided to us directly or given to us in other forms.
You may provide basic information such as your name, phone number, address and email address to enable us to send you information, provide updates and process your product or service order.
We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
Additionally, we may also collect any other information you provide while interacting with us.
How we collect your personal information
How we use your personal information
Hound & Bone may use personal information collected from you to provide you with information about our products or services. We may also make you aware of new and additional products, services and opportunities available to you.
Hound & Bone will use personal information only for the purposes that you consent to. This may include to: (a) provide you with products and services during the usual course of our business activities; (b) administer our business activities; (c) manage, research and develop our products and services; (d) provide you with information about our products and services; (e) communicate with you by a variety of measures including, but not limited to, by telephone, email, sms or mail; and (f) investigate any complaints.
If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access our website.
We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings or in response to a law enforcement agency request. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.
Disclosure of your personal information
General Data Protection Regulation (GDPR) for the European Union
Hound & Bone will comply with the principles of data protection set out in the GDPR for the purpose of fairness, transparency and lawful data collection and use.
We process your personal information as a Processor and/or to the extent that we are a Controller as defined in the GDPR.
We must establish a lawful basis for processing your personal information. The legal basis for which we collect your personal information depends on the data that we collect and how we use it.
We will only collect your personal information with your express consent for a specific purpose and any data collected will be to the extent necessary and not excessive for its purpose. We will keep your data safe and secure.
We will also process your personal information if it is necessary for our legitimate interests, or to fulfil a contractual or legal obligation.
We process your personal information if it is necessary to protect your life or in a medical situation, it is necessary to carry out a public function, a task of public interest or if the function has a clear basis in law.
We do not collect or process any personal information from you that is considered “Sensitive Personal Information” under the GDPR, such as personal information relating to your sexual orientation or ethnic origin unless we have obtained your explicit consent, or if it is being collected subject to and in accordance with the GDPR.
You must not provide us with your personal information if you are under the age of 16 without the consent of your parent or someone who has parental authority for you. We do not knowingly collect or process the personal information of children.
Your rights under the GDPR
If you are an individual residing in the EU, you have certain rights as to how your personal information is obtained and used. Hound & Bone complies with your rights under the GDPR as to how your personal information is used and controlled if you are an individual residing in the EU
Except as otherwise provided in the GDPR, you have the following rights: (a) to be informed how your personal information is being used; (b) access your personal information (we will provide you with a free copy of it); (c) to correct your personal information if it is inaccurate or incomplete; (d) to delete your personal information (also known as “the right to be forgotten”); (e) to restrict processing of your personal information; (f) to retain and reuse your personal information for your own purposes; (g) to object to your personal information being used; and (h) to object against automated decision making and profiling.
Hosting and International Data Transfers
Information that we collect may from time to time be stored, processed in or transferred between parties or sites located in countries outside of Australia. These may include, but are not limited to Australia.
We and our other group companies have offices and/or facilities in Australia. Transfers to each of these countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can obtain from Hound & Bone’s Data Protection Officer.
The hosting facilities for our website are situated in Australia. Transfers to each of these Countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can obtain by contacting Hound & Bone.
Our Suppliers and Contractors are situated in Australia. Transfers to each of these Countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can obtain by contacting Hound & Bone.
You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
Access to your personal information
You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth), and to the extent applicable the EU GDPR. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at firstname.lastname@example.org.
We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act or any other applicable law.
Security of your personal information
Hound & Bone is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Where we employ data processors to process personal information on our behalf, we only do so on the basis that such data processors comply with the requirements under the GDPR and that have adequate technical measures in place to protect personal information against unauthorised use, loss and theft.
Use of this website
When you come to our website (https://www.houndandbone.com.au), we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Hound & Bone is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
Complaints about privacy
If you have any complaints about our privacy practices, please feel free to send in details of your complaints to email@example.com. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.