Terms & Conditions (as of May 2017)
In accordance with Australian copyright law, a person who owns copyright of a work/artwork has the exclusive rights to produce copies of that work. The copyright owner may also allow others to make copies of their work. To legally produce copies of another persons artwork, it is imperative that you have the express permission of the creator/copyright holder to do so.
It is your responsibility to ensure you have this permission – Hound & Bone will not be held liable for any breach of copyright that you may commit in copying any material that may be owned by another person.
We reserve the right to ask that we see written permission from the copyright holder/ artwork creator should we have any doubts about the ownership of the artworks we are asked to produce prints of. If you copy a work that is protected by copyright and do not have permission to make copies, you may be sued by the copyright holder – even if you are only copying a small part of the entire work.
Payments are to be made in full prior to printing. We accept credit/debit cards or direct deposit (please be aware that we will not commence file preparation/printing until your payment has cleared). We also have eftpos facilities available on site. Our bank details will appear at check-out when the direct deposit option is selected.
We use Stripe as our payment gateway; we do not accept Paypal payments. If you would like to arrange an alternative method of payment just send us an email prior to going through the checkout.
All orders are sent out via Australia Post eParcel and all will require a signature on delivery. Express Post is available also – please let us know if you’d prefer this service.
You are welcome to collect your order from our studio. Upon completion of your order, we’ll get in touch to arrange a time for pick-up.
Sheet prints are packed individually in archival plastic sleeves. Additional individual sleeves are available at a small additional cost.
Roll prints will be individually cut to the canvas size dictated by your file and its corresponding order. Your prints will be stored and delivered rolled carefully in an archival poly film. Roll prints are shipped in strong mailing tubes or delivered flat depending on your preference.
In-store collection: If you are picking up prints in person, you will need to bring along something to pack your prints in. Alternatively, packing materials (rigid envelopes and tubes) are available to purchase from us.
Handmade fine art materials are subject to manufacturer imperfections from time to time and can cause varying results beyond our control, that’s why our prints are created using stringent colour management practices and custom ICC profiles specific to our papers. If you have any questions or would like to arrange a consultation prior to placing your order, we’d love to meet with you – just drop us a line to book.
Refunds are handled on a case by case basis. We endeavour to make all our prints to the highest possible standard and will work with you to resolve any problems should they arise.