Terms & Conditions
C.C Bone & P.B Daniells trading as Hound & Bone
ABN 56 151 180 096
In accordance with Australian copyright law, a person who owns copyright of a work/artwork has the exclusive rights to produce copies of that work. The copyright owner may also allow others to make copies of their work. To legally produce copies of another persons artwork, you must have the express permission of the creator/copyright holder. It is your responsibility to ensure you have this permission. Hound & Bone will not be held liable for any breach of copyright that you may commit in copying any material that may be owned by another person.
We reserve the right to ask that we see written permission from the copyright holder/ artwork creator should we have any doubts about the ownership of the artworks we are asked to produce prints of. If you copy a work that is protected by copyright and do not have permission to make copies, you may be sued by the copyright holder – even if you are only copying a small part of the entire work.
Payments are to be made in full prior to the collection of your order. We will ask for a 50% deposit for orders of over $300 in value. Payment can be made to our Pay ID or by direct deposit, and we also have EFTPOS facilities available on site.
All orders are sent via Australia Post eParcel and require a signature on delivery. Express Post is available also – please let us know if you’d prefer this service. You are welcome to collect your order from our studio. Upon completion of your order, we’ll get in touch to arrange a time for pick-up.
Sheet prints are packed individually in archival plastic sleeves. Roll prints will be individually cut to the canvas size dictated by your specifications. Your prints will be stored and delivered rolled carefully in an archival poly film. Roll prints are shipped in strong mailing tubes, or delivered flat depending on your preference and the size of the print.
If you are picking up prints in person, please bring along something to pack your prints in. Alternatively, packing materials (mailer boxes and tubes) are available to purchase from us.
Handmade fine art materials can be subject to manufacturer imperfections; however, we use using stringent colour management practices and custom ICC profiles to minimise the effects of these imperfections. If you have any questions or would like to arrange a consultation prior to placing your order, we’d love to meet with you – just drop us a line to book.
Turn around times
Prints: range between 1 and 10 days, depending on the number of prints ordered. Please contact us with the quantity and sizes of prints for a personalised ETA.
Scans and art reproductions: range between 3 and 14 days, depending on the size and volume of work you need digitised. Please contact us with the quantity and sizes of artworks fora personalised ETA.
Purchases from our store will be dispatched from our studio within four business days of the order being placed. We do not allow back orders, but in the rare case the item you’ve purchased is out of stock we will notify you within two business days and provide a full refund.
Handling of original artworks
While all possible care is taken when handling and storing original artworks, we cannot take responsibility for incidental damage or accidental damage. While it is extremely rare that any damage should occur, and all possible measures are taken to protect artworks, we cannot guarantee that artworks involving very delicate, transferable or unaffixed/unsecured media will always return to you in their original state. By leaving artworks in our care, you are agreeing to these terms and conditions.
Refunds are handled on a case by case basis. We endeavour to make all our prints to the highest possible standard and will work with you to resolve any problems should they arise.
If any of the items that we sell are found to be faulty, we will happily provide a full refund. We must be notified of the issue within seven days of the receipt of the goods and the items returned to us (we will cover the cost of return postage). Once the goods have been inspected and deemed faulty, a refund will be processed with 3 to 7 business days.
We are committed to providing you with the best possible customer service experience. Hound and Bone is bound by the Privacy Act 1988, which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are some aspects of the site which can be viewed without providing personal information. However, for access to customer support features you are required to submit personally identifiable information. This may include, but is not limited to, your full name, email address, phone number and postal address.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Hound & Bone takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information. This includes but is not limited to: browser type, version and language, operating system, pages viewed while browsing the site, page access times and referring website address. This information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are visiting the site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know.